FREQUENTLY ASKED QUESTIONS

We are a partner of US based hospitals, contracted to help with medical claims. Specifically, travel medical claims for international residents. We are contacting you on behalf of the hospital to coordinate payment for your travel medical claim.

Please choose the contact us page and send a message to our team.

Travel insurance is a contract between the policyholder and insurance company. While the claim must be opened by the policyholder, IRRG is able to submit documents to your insurance and follow-up on payment processing.

You can always contact the hospital, however as a dedicated team contracted with the health system, we are the direct contact for your travel medical claim. Please send a message to our team if you need help.

A trip to the emergency room in the United States typically results in at least two different bills, since the physician’s charge for their time separately from the use of the facility. Imaging and ambulance services are separate as well. IRRG will not necessarily be contracted will all these different billing entities, so unfortunately we cannot advise on every invoice you might receive.

 Yes! Please reach out to your dedicated advocate and we’ll be happy to obtain a copy of the detailed reports for you. 

More often than not, we see that patients are able to open claims for outstanding hospital balances retroactively. Just give your insurance company a call and explain your situation; then contact us and provide us with the claim/case/file number. 

 Unfortunately, even when the hospital submits the claims, bills, and medical records directly, the insurance may still require additional information from you, their member. It is important to carefully read and respond to any correspondence you receive during an open claim process. Requested items may include your travel itinerary, passport/visa copy, accident reports, or signed consent forms that the hospital cannot provide on your behalf. 

 Many international travel carriers partner with companies in the USA to handle their overseas claims. These are called TPAs. TPA stands for Third Party Administrator and we’ll need to work with them in order to resolve the expenses. It can be confusing, but that’s why we’re here.